What NOT to Do: Good Collection Advice Credit Today posted a terrific article titled How to Kill a Customer: Seven Practices Credit and Collection Need to Avoid. Why’d we like it so much? In a word, the advice is practical. … Read More »
Closing VS Helping The world of sales operated with an ABC attitude for decades: Always Be Closing. Get the deal. Make the sale. Nothing else matters. The Internet has changed this approach dramatically. Before the Internet, sales faced an information … Read More »
Avoid Fraud We recently read an account of a fraudulent order that was placed for $50,000 worth of goods. The bogus order wasn’t caught until the invoice went unpaid. Only when confronted about the past due invoice was the true … Read More »
Customer Negotiations can be tricky Creditor/customer disputes can be tricky. And without a doubt, the longer they linger, the trickier they become. Critical to the resolution is fast action. If you have a plan in place for handling disputes before … Read More »
Are you struggling with any of these problems? When it comes to handling debt collections in-house, many people struggle with similar issues. At the core, debt collection calls aren’t exactly fun to make and because they can be uncomfortable, the … Read More »