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Apr 20

Business Credit Card: What To Look For

We ran across this article from Business.com titled, Power of Plastic: What to Look for in a Business Credit Card. We liked the article for a number of reasons. It addresses the basics including specific features to look for to meet your business needs. For instance, if you need a card that will be utilized …

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Permanent link to this article: http://c2cresourcesblog.com/business-credit-card-look

Apr 06

8 Collection Staff Training Tips

Training

To create the culture you wish to create takes time. It takes hiring the right persons and then training them to move in the direction you envision for your business. There are no corners you can cut. Your collection staff must be trained to view their role as customer service providers. Anyone who brings to …

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Permanent link to this article: http://c2cresourcesblog.com/8-collection-staff-training-tips

Mar 23

Customer Relations: “Delinquent” Doesn’t Cancel Out “Customer”

Business woman

Statistically, most of your delinquent customers aren’t deadbeats at all. Most want to preserve their credit enough to protect their payment record with you. Therefore, being late in paying you is causing them pain, too. When your customer falls behind in payments, it’s safe to assume that you’re not the only one he owes. And …

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Permanent link to this article: http://c2cresourcesblog.com/customer-relations-delinquent-doesnt-cancel-out-customer

Mar 09

Not Every Customer is Worth Keeping – But Not Every Debtor is Worth Ditching

How do you know who is the keeper? In the work of commercial collections, careful attention to the customer’s story is the key to appropriate resolution to any debt. The reason the story is so important is because it can help you differentiate the keepers from the customers you probably need to ditch. As businesspersons, …

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Permanent link to this article: http://c2cresourcesblog.com/not-every-customer-is-worth-keeping-but-not-every-debtor-is-worth-ditching

Feb 24

4 Things NOT To Say To Your Customer

What Not To Say

We all know that the words we choose and the tone in which we use them can make or break a collection call. From the outset, a customer receiving a collection call is already on the defensive. How do we keep the defenses down so the delinquent case can be resolved and closed? Communication is …

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Permanent link to this article: http://c2cresourcesblog.com/4-things-not-to-say-to-your-customer

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