Most people are familiar with credit scores. Many people reading this probably know what their own score is and what factors affect it. What some people might not know is that your business has a similar score called a business … Read More »
When it comes to credit department staffing two things are important 1. Use technology, analytics, and business processes to minimize staffing. 2. Never understaff your credit department. As a credit executive, the goal with staffing is to achieve a balance … Read More »
Not everyone is cut out to be a credit manager. They not only possess the leadership skills needed to motivate their team, but they’re innovative and creative in their approach. Truly outstanding credit managers create habits for success in their … Read More »
In every collection call, the collector needs to remain in charge. As a professional collector, you must lead the way toward a resolution. To maintain control and drive the conversation in the direction you need it to go, you must … Read More »
We were impressed by a recent article found on CreditToday.com written in reference to another article by Seth Godin, titled Does Vocabulary Matter? What we know to be true in the business of commercial debt collections is that how we … Read More »