Google+

Category Archive: Credit Professionals

Sep 21

Commercial Collections: Ask the RIGHT Question!

In every collection call, the collector needs to remain in charge. As a professional collector, you must lead the way toward a resolution. To maintain control and drive the conversation in the direction you need it to go, you must ask questions that pave the way to payment in full. A question like, “When will …

Continue reading »

Permanent link to this article: http://c2cresourcesblog.com/commercial-collections-ask-right-question

Dec 23

The Importance of Vocabulary

We were impressed by a recent article found on CreditToday.com written in reference to another article by Seth Godin, titled Does Vocabulary Matter? What we know to be true in the business of commercial debt collections is that how we communicate (tone, choice of word, timing) all come together for success or failure. The words …

Continue reading »

Permanent link to this article: http://c2cresourcesblog.com/the-importance-of-vocabulary

Dec 17

Hiring Credit Staff: Creating a Stellar Team

It’s tempting to hire quickly to fill a position, especially if you’re feeling desperate. But the end result of a bad hire can be significant and costly. How do you avoid hiring mistakes? 1. Go beyond the resume and interview The hiring decision should not be based solely on presentation. To hire well, you must …

Continue reading »

Permanent link to this article: http://c2cresourcesblog.com/hiring-credit-staff-creating-a-stellar-team

Dec 05

5 Steps to Successful Negotiation

The most successful credit professionals are masterful negotiators. What makes one ‘masterful’ at negotiating is found in how they conduct themselves in the course of business. We’ve narrowed it down to a handful of things to consider: Be true to your word Do what you say you’ll do. If you make a promise, follow through. …

Continue reading »

Permanent link to this article: http://c2cresourcesblog.com/5-steps-to-successful-negotiation

Nov 12

5 Observations for Managing Millennials

5 Observations for Managing Millennials It is expected that the Millennial generation will represent more than half of the U.S. workforce by 2020! The challenge is that this generation isn’t wired like the Boomer generation who is training them. The work force has changed dramatically over the years. How Boomers think about work is considered …

Continue reading »

Permanent link to this article: http://c2cresourcesblog.com/5-observations-for-managing-millennials

Page 1 of 212