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May 21

C2C Resources: How To Handle The Sob-Story From Your Customer When Life Trumps Policy

Handling a sob story – What to do when life trumps policy There are 2 kinds of sob-story customers: The first is the chronic boo-hooer who comes to you time and again about why she can’t stick with your payment policy. (One of these days you’ll need to decide if you should even keep her …

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May 14

When NOT To Talk With Your Debtor

Debtor phone call, C2C Resources Debt Collection

There IS a right time to stop talking to the debtor! When your customer receives that first demand letter from your commercial debt collection agency, they may pick up the phone to talk with you. Maybe they want to strike a compromise or make another promise. Whatever the case may be, the time for those …

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Apr 30

Placing a Claim with Your Commercial Debt Collection Agency

Debt, C2C Resources

The debt Collector working your account will be far more likely to collect monies owed to you if you have plenty of documentation. Think of each of your accounts like a story. Like any good story, we have a rosy beginning, the conflict in the middle and the happy end where merriment rules the land. …

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Apr 02

Recovering Costs of Commercial Debt Collection In Court

Recovering Costs in Court If you want to recover contingent fees or attorney fees incurred through the process of legal action, you must have a contract signed by your debtor that clearly communicates that the costs of collections will be recoverable. This is a must in the US. But even that may not result in …

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