As the credit professional, it’s your job to spot trouble on the horizon. And the earlier the better! An occasional off-schedule payment from an otherwise dependable customer can signal trouble, but it’s not always a sure sign. There could be … Read More »
It’s tempting to hire quickly to fill a position, especially if you’re feeling desperate. But the end result of a bad hire can be significant and costly. How do you avoid hiring mistakes? 1. Go beyond the resume and interview … Read More »
Closing VS Helping The world of sales operated with an ABC attitude for decades: Always Be Closing. Get the deal. Make the sale. Nothing else matters. The Internet has changed this approach dramatically. Before the Internet, sales faced an information … Read More »
Check is in the mail You probably guessed the number one excuse for non-payment right off the bat. When we ask our customers what phrase they hear most often when making collection calls, this one is always close to the … Read More »
Figure out what’s behind Non-Payment, so you can stay on top of it! Sometimes, a non-paying customer’s behavior is a mystery. You have a good working relationship. You’ve communicated clearly. You’ve made your terms clear. You’ve delivered the goods and … Read More »