Get Your Calls Returned A post from Credit Today on this very topic struck a cord with us. They mentioned a book by Robert Shook and Eric Yaverbaum titled, I’ll Get Back to You, which offers 156 ways to get … Read More »
Customer Negotiations can be tricky Creditor/customer disputes can be tricky. And without a doubt, the longer they linger, the trickier they become. Critical to the resolution is fast action. If you have a plan in place for handling disputes before … Read More »
How to follow up with finesse Getting paid shouldn’t be a hassle. Unfortunately, sometimes it is. Bar-none, making a debt collection phone-call tops the list as the least appealing job when running a business. But once you’ve made the call, … Read More »
Figure out what’s behind Non-Payment, so you can stay on top of it! Sometimes, a non-paying customer’s behavior is a mystery. You have a good working relationship. You’ve communicated clearly. You’ve made your terms clear. You’ve delivered the goods and … Read More »