We ran across this article from Business.com titled, Power of Plastic: What to Look for in a Business Credit Card. We liked the article for a number of reasons. It addresses the basics including specific features to look for to … Read More »
To create the culture you wish to create takes time. It takes hiring the right persons and then training them to move in the direction you envision for your business. There are no corners you can cut. Your collection staff … Read More »
Statistically, most of your delinquent customers aren’t deadbeats at all. Most want to preserve their credit enough to protect their payment record with you. Therefore, being late in paying you is causing them pain, too. When your customer falls behind … Read More »
How do you know who is the keeper? In the work of commercial collections, careful attention to the customer’s story is the key to appropriate resolution to any debt. The reason the story is so important is because it can … Read More »
We all know that the words we choose and the tone in which we use them can make or break a collection call. From the outset, a customer receiving a collection call is already on the defensive. How do we … Read More »