No one wants to see one a customer file for bankruptcy. Not only does it mean potential lost revenue, but it also creates a series of headaches if you hope to get paid at all. While there are many types … Read More »
Customer service is key to maintaining a thriving business. Sometimes we get so caught up trying to figure out how to sell to new customers that we forget keeping our old ones is just as important. In many cases, the … Read More »
It happens all the time: A good customer with a consistently great experience with a company is suddenly turned off by one negative encounter. The cost can be high. A colleague of mine gave an example that recently happened to … Read More »
Statistically, most of your delinquent customers aren’t deadbeats at all. Most want to preserve their credit enough to protect their payment record with you. Therefore, being late in paying you is causing them pain, too. When your customer falls behind … Read More »
Growing your business can be a challenge, especially when you are just starting out. Client onboarding is one of the most important parts of the sales process. Without it, you could be starting a client relationship that results in delinquent … Read More »