In every collection call, the collector needs to remain in charge. As a professional collector, you must lead the way toward a resolution. To maintain control and drive the conversation in the direction you need it to go, you must … Read More »
NACM recently published an article titled, H the ‘Brexit’ Impacts U.S. Companies stating, “The gross domestic product of the country remains dependent on exports for between 15% and 25% of the total and that could be cut by a third … Read More »
It’s a well-known fact for both commercial and consumer collections: It’s an adversarial animal by its very nature. No one, and we mean NO ONE enjoys getting a collection call. Stereotypes happen when enough people in a specific common group … Read More »
A recent article in Forbes titled, The Hard Truth About Debt For Entrepreneurs gave insight into the concept of ‘good debt’ vs ‘bad debt’. The author comes right out and says there’s no such thing as good debt. But then … Read More »
When you run into trouble getting your delinquent customer on the phone, it’s easy to jump to conclusions that they are deliberately avoiding you. And maybe they are… but that’s not always the case. One thing we collection professionals know: … Read More »