It’s a well-known fact for both commercial and consumer collections: It’s an adversarial animal by its very nature. No one, and we mean NO ONE enjoys getting a collection call. Stereotypes happen when enough people in a specific common group … Read More »
When you run into trouble getting your delinquent customer on the phone, it’s easy to jump to conclusions that they are deliberately avoiding you. And maybe they are… but that’s not always the case. One thing we collection professionals know: … Read More »
As a business owner, you know the importance of putting the right person in the right position in your company. When it comes to making debt collection calls, it’s certainly not a role that just anybody can successfully fill. For … Read More »
Making collections calls can be one of the most challenging aspects of operating a business. Past due accounts can even pile up simply because debt collection calls are awkward and uncomfortable to make. But you can ease some of your … Read More »