We all know that the words we choose and the tone in which we use them can make or break a collection call. From the outset, a customer receiving a collection call is already on the defensive. How do we … Read More »
While we always encourage in-house debt collection tactics through collection calling or letter campaigns, we often get approached as to whether businesses should conduct in-person debt collection campaigns. In-person debt collection is rarely done because typically businesses are dealing with … Read More »
Much of the success of a collection calling campaign is having the correct contact information for the person on staff within the accounting department who will pay you. Even if you do all of the steps listed within our recently … Read More »
Whether you are plagued with delinquent accounts or want to prepare your staff for potential future debt collection, knowing what to say on a collection call is important for the success of the collection call. Past due calls can be … Read More »
At the outset of any collection call, it’s important to focus on the goal and to keep that focus throughout the conversation. The main goal is to get paid. But it’s also important to create good will with a customer … Read More »