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Category Archive: Commercial Debt Collection Tips

Useful helps for how to collect commercial debts.

Mar 23

Customer Relations: “Delinquent” Doesn’t Cancel Out “Customer”

Statistically, most of your delinquent customers aren’t deadbeats at all. Most want to preserve their credit enough to protect their payment record with you. Therefore, being late in paying you is causing them pain, too. When your customer falls behind in payments, it’s safe to assume that you’re not the only one he owes. And …

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Permanent link to this article: http://c2cresourcesblog.com/customer-relations-delinquent-doesnt-cancel-out-customer

Dec 03

Get Your Calls Returned

Get Your Calls Returned A post from Credit Today on this very topic struck a cord with us. They mentioned a book by Robert Shook and Eric Yaverbaum titled, I’ll Get Back to You, which offers 156 ways to get your phone calls returned. (It’s out of print, however, used copies are available on Amazon.) …

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Permanent link to this article: http://c2cresourcesblog.com/get-your-calls-returned

Oct 08

10 Strategies for Improving Customer Payments

10 Strategies for Improving Customer Payments Left to their own devices, customers will often pay on their own terms if allowed to do so. It’s about convenience within their payment cycle. Therefore, it’s up to you to enforce your payment terms. It’s a little easier with new customers. Strict terms established at the very beginning, …

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Permanent link to this article: http://c2cresourcesblog.com/10-strategies-for-improving-customer-payments

Oct 01

Common Delay Tactic: Didn’t Get the Invoice

Missing Invoice You nudge your customer for payment of an invoice, but he claims he never received it. Buying time with this age-old excuse isn’t uncommon… probably because it’s just such an easy one to use! There are a number of questions to ask when you hear this excuse. Each one puts the pressure on …

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Permanent link to this article: http://c2cresourcesblog.com/common-delay-tactic-didnt-get-the-invoice

Sep 10

ABC (Always be Closing) Is Not So Standard Anymore

Closing VS Helping The world of sales operated with an ABC attitude for decades: Always Be Closing. Get the deal. Make the sale. Nothing else matters. The Internet has changed this approach dramatically. Before the Internet, sales faced an information handicap. It was more difficult to research pricing differentials and more challenging to find alternatives …

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