Have you ever heard your customer say, “The check is in the mail”? What should you do when you hear that phrase? And what should you do if the check doesn’t show up? If your customer has broken several promises … Read More »
Collection Calls: Maybe it’s not what you ARE saying, but what you’re NOT saying… When you make a collection call, do you feel satisfied when you hang up the phone? Do your collection calls typically result in payment? If you … Read More »
As a business owner, you know the importance of putting the right person in the right position in your company. When it comes to making debt collection calls, it’s certainly not a role that just anybody can successfully fill. For … Read More »
Everyone has experienced what it feels like to ‘get on a roll’. Whether you’re working on a project, whittling down your to-do list or just being creative, building momentum is powerful stuff. Sometimes rolls just happen. But rather than hoping … Read More »
It’s collection call day. You’ve pulled your paperwork together, you’ve reviewed your notes and you’ve mentally prepared to make the collection call. You’ve dealt with this late paying customer before, so you think you know the drill. The call starts … Read More »