At the outset of any collection call, it’s important to focus on the goal and to keep that focus throughout the conversation. The main goal is to get paid. But it’s also important to create good will with a customer … Read More »
Avoiding an accounts receivable dispute is best met with a proactive approach so you don’t have them in the first place! By making it a habit to confirm a few pieces of information with every client right from the start, … Read More »
Cash flow problems are the number one reason for non-payment. It’s tough, because this can happen to your very best, most conscientious customers. They want to pay AND you need them to pay. After all, YOU have a business to … Read More »
In dealing with a difficult challenge like debt collections, there are two sides of the fence: Your side and your debtor’s. Both sides of the collections fence represent real people with real challenges. That’s why so often, positive outcomes happen … Read More »
Making collections calls can be one of the most challenging aspects of operating a business. Past due accounts can even pile up simply because debt collection calls are awkward and uncomfortable to make. But you can ease some of your … Read More »