Our Collections Timeline will help you maneuver through the process of when to send a simple, friendly reminder letter and when it’s time to be more forceful. To help you craft your initial reminder letter, consider the following example letter … Read More »
Collection letters have two goals: To get you paid To keep customer good will Collection letters typically go to two types of customers: Those who have hit a tight spot, but really do want to pay Those who are facing … Read More »
You know what you want to say. You may even know how you want to say it. But pulling your thoughts together to create an effective collection letter can leave you feeling like you’re writing the next great American novel! … Read More »
At the outset of any collection call, it’s important to focus on the goal and to keep that focus throughout the conversation. The main goal is to get paid. But it’s also important to create good will with a customer … Read More »
Avoiding an accounts receivable dispute is best met with a proactive approach so you don’t have them in the first place! By making it a habit to confirm a few pieces of information with every client right from the start, … Read More »