Generally speaking, when a customer proposes a payment plan, it boils down to a simple cash flow problem. The reasons for the cash flow problem may be unique but it’s still about cash flow. Because the reasons behind the problem … Read More »
The Collections process can be a frustrating one. You start with an overdue invoice. That’s aggravating enough. So, you send a friendly reminder letter in the hopes that a letter alone will prompt the desired action: a check in your … Read More »
Our Collections Timeline will help you maneuver through the process of when to send a simple, friendly reminder letter and when it’s time to be more forceful. To help you craft your initial reminder letter, consider the following example letter … Read More »
Collection letters have two goals: To get you paid To keep customer good will Collection letters typically go to two types of customers: Those who have hit a tight spot, but really do want to pay Those who are facing … Read More »
You know what you want to say. You may even know how you want to say it. But pulling your thoughts together to create an effective collection letter can leave you feeling like you’re writing the next great American novel! … Read More »