Your customer is GREAT! But his debt? Not so much What do you do when one of your best customers simply won’t pay a bill? We learned of a recent scenario where a truly solid customer refused to pay saying … Read More »
This is too cold … that is too hot … but THIS is JUST RIGHT Ah, Goldilocks … that shameless little trespasser that ate the meals of others, broke their chairs and hunkered in their cozy beds. In spite of … Read More »
What does it take to be a good credit manager? Being a good credit manager takes organizational and analytical skills. It takes someone who is able to see all the pieces of the credit puzzle and then organize those pieces … Read More »
Your Delinquent Customer is an F.O.B. Your customer is an F.O.B. … a Friend Of the Boss. AND … he’s also a late-pay. You dial his number but before you’ve even gotten to the part where you tell him he’s … Read More »
Speaking with the decision maker in a company can be a challenge It’s a waste of time and energy to make a collection call to the wrong person within a company. And depending on the size of the company you’re … Read More »