What does it mean when a customer is on a payment plan? It means payment deadlines were missed and invoice terms were violated. Bottom line: Trust was broken. By the time you get to the point that you’ve agreed to … Read More »
Build trust with your customers through accurate invoices There are many factors that help to build trust over time with your customers. While a major player, a great product, delivered on time in the condition promised, isn’t the only factor. … Read More »
Check out this interesting article by Inside Arm, “The One Simple Secret to Better PR for Collection Agencies“.
As a business owner, you know the importance of putting the right person in the right position in your company. When it comes to making debt collection calls, it’s certainly not a role that just anybody can successfully fill. For … Read More »
Feelings of frustration or flat-out anger during a collection call are not uncommon. Not being paid the money you’re owed has that effect on a businessperson. However, if you let that frustration get the better of you, you’re more likely … Read More »