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Oct 04

9 Secrets to Writing Great Collection Letters

You know what you want to say. You may even know how you want to say it. But pulling your thoughts together to create an effective collection letter can leave you feeling like you’re writing the next great American novel! The good news is, an effective collections letter doesn’t have to be a long dissertation. …

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Sep 29

Making An Initial Contact

At the outset of any collection call, it’s important to focus on the goal and to keep that focus throughout the conversation. The main goal is to get paid. But it’s also important to create good will with a customer so that these calls become less and less necessary. The way to achieve both is …

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Sep 27

Avoiding an A/R Dispute

Avoiding an accounts receivable dispute is best met with a proactive approach so you don’t have them in the first place! By making it a habit to confirm a few pieces of information with every client right from the start, you can reduce the number of disputes. Start by thoroughly covering your policies with new …

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Sep 22

Walking The Cash Flow Tight Rope

Cash flow problems are the number one reason for non-payment.  It’s tough, because this can happen to your very best, most conscientious customers. They want to pay AND you need them to pay. After all, YOU have a business to run with bills to pay and clients to please, just like they do. Sometimes, you …

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Sep 20

3 MUSTS for a Successful Collection Call

In dealing with a difficult challenge like debt collections, there are two sides of the fence: Your side and your debtor’s. Both sides of the collections fence represent real people with real challenges. That’s why so often, positive outcomes happen because we’ve been respectful of one another in the collections process. You sit on the …

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