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Oct 20

Should I Take a Settlement?

It goes without saying that being in the position to even consider taking a settlement is discouraging. For a debt to get to this point with a customer is not what anyone intended at the onset of your professional relationship. But here you are, at the crossroads wondering which path is the best one to …

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Oct 18

Should I Accept a Payment Plan?

Generally speaking, when a customer proposes a payment plan, it boils down to a simple cash flow problem.  The reasons for the cash flow problem may be unique but it’s still about cash flow. Because the reasons behind the problem are different from customer to customer, it can be tough to know when it’s best …

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Oct 13

Collection Letters – Getting Serious

past due notice

The Collections process can be a frustrating one. You start with an overdue invoice. That’s aggravating enough. So, you send a friendly reminder letter in the hopes that a letter alone will prompt the desired action: a check in your mailbox.  When that doesn’t work, you pick up the phone, listen to the reasons, score …

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Oct 11

Example of a Friendly Collection Letter

Our Collections Timeline will help you maneuver through the process of when to send a simple, friendly reminder letter and when it’s time to be more forceful. To help you craft your initial reminder letter, consider the following example letter as a guide: Dear [Customer name], Thank you for your recent business. We look forward …

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Oct 06

Collection Letters 101

Collection letters have two goals: To get you paid To keep customer good will Collection letters typically go to two types of customers: Those who have hit a tight spot, but really do want to pay Those who are facing a failed business, who have given up and are unlikely to pay The first customer …

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