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Jul 16

Invoice Disputes: Collect The Money Owed

Collecting During a Dispute Time is the enemy in commercial collections. That’s just as true when there’s an invoice dispute on the table. The faster you act on it, the more likely you are to get paid … the longer you wait, the less money you’re likely to get. Keep in mind: when a customer …

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Jul 09

Your Company Organizational Structure: Is It Built for Credit Management Success?

Put Credit Management front and center A sale is only complete when both parties have agreed on the ‘when’, ‘where’, and ‘what’ of payment. Make no mistake; extending the right amount of credit at the right time can seal the deal. And because the extension of credit can make or break the deal, credit management …

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Jun 25

Broken Promises: Never Let Them Slide

Act immediately when a customer breaks a promise One of the pleasures of operating a business is working with customers to help them achieve their business goals. Because when they win, you win. Everyone loves a good win/win scenario. One of the displeasures of operating a business is when someone takes advantage of our goodwill …

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Jun 18

Killer Follow-Up Strategy For Debt Collections

How to follow up with finesse Getting paid shouldn’t be a hassle. Unfortunately, sometimes it is. Bar-none, making a debt collection phone-call tops the list as the least appealing job when running a business. But once you’ve made the call, heard the promises and agreed on a solution, what’s the best way to follow-up to …

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Jun 04

Excuses for Non-Payment

Every excuse means the same thing Do an Internet search for “reasons for non payment” and you get tons of results. Not just lists of common excuses for non-payment, but clever ways to respond to each one. There’s merit in studying possible responses. Learning what works from others can save you time, however, every excuse …

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