As your business grows, so will your collection department. This is not necessarily a bad sign, but does pose some new logistical challenges. It will become increasingly hard to spend large amounts of valuable time on every customer and success … Read More »
Here are four things to consider when dealing with customers who love to give you excuses (the check is in the mail, my customers are not paying me, I didn’t receive the invoice, late dispute, etc.). Listen Before anything, you … Read More »
We recently wrote an article about the statue of limitations on debt. We showed how it varied by both state and type of contract. This is not the only time sensitive matter in the collection process though, even once you … Read More »
Customer service is key to maintaining a thriving business. Sometimes we get so caught up trying to figure out how to sell to new customers that we forget keeping our old ones is just as important. In many cases, the … Read More »
In the last economic downturn for your industry, did your bad debt increase materially? While on the surface, customers not paying may seem bad for business. It leads to lost revenue and potentially lost customers, which ultimately will hurt your bottom … Read More »