Extending credit to customers is a natural part of doing business, yet one of the big questions almost all businesses will face is who to grant credit to. No matter how diligent and proactive you are, there will always be … Read More »
Accepting a proposal for a payout plan from a delinquent customer can be dicey business. As a credit professional, you know the devil is in the details. So before you sign on any dotted line, ask the following questions: What’s … Read More »
How do you know who is the keeper? In the work of commercial collections, careful attention to the customer’s story is the key to appropriate resolution to any debt. The reason the story is so important is because it can … Read More »
It’s tempting to hire quickly to fill a position, especially if you’re feeling desperate. But the end result of a bad hire can be significant and costly. How do you avoid hiring mistakes? 1. Go beyond the resume and interview … Read More »
Customer Negotiations can be tricky Creditor/customer disputes can be tricky. And without a doubt, the longer they linger, the trickier they become. Critical to the resolution is fast action. If you have a plan in place for handling disputes before … Read More »