The Bad Business Debt Timeline

3 Sep

When does a past-due payment turn into bad business debt? Is there a certain time to call in the experts? The golden rule for decreasing bad business debt is establishing credit and accounts receivable policies that align and sticking to … Read More »

What to Say during a Collection Call

5 Aug
Business man on phone, Follow Up, C2C Resources

Whether you are plagued with delinquent accounts or want to prepare your staff for potential future debt collection, knowing what to say on a collection call is important for the success of the collection call. Past due calls can be … Read More »

Follow-Up Training: Be Intentional When Training Your Staff

30 Oct

Poor follow-up tops the list of customer complaints Poor follow-up is a serious threat to any business relationship. With the advent of social media, the words, “Word-of-mouth” have taken on a whole new meaning as unhappy customers take to the … Read More »