Protecting the reputation of your business is an ongoing process. From the conduct of your employees to the look and feel of your brand, you’re constantly monitoring to be sure your business looks its best. Quality collection agencies recognize their role in preserving your valuable reputation.
Let’s face it; the very nature of a collections business is adversarial. I don’t know of anyone who has a single customer who enjoys being confronted about their past due bills. Some people see a call from a collector as harassment no matter how professional the collector is on the other end of the phone. That’s why you need an agency that holds its Collection Specialists to the highest standard of ethics and conduct.
Your agency represents you. Whether their conduct is appropriate OR unprofessional … they are YOU when talking to your customer. That’s why selecting an agency that is licensed is critical for your business. When an agency is licensed, they operate at a high standard and in keeping with the laws of the state.
Do you know how your Collection Specialist talks to your customers? Are they considerate? Professional? Are they licensed? Before you partner with a collection agency, do your homework. Your company’s reputation is on the line.