Feelings of frustration or flat-out anger during a collection call are not uncommon. Not being paid the money you’re owed has that effect on a businessperson. However, if you let that frustration get the better of you, you’re more likely to fall into the trap of making idle threats. And idle threats do more harm than good. Consider the repercussions…
Once your debtor learns that you won’t follow through on the threats you’ve made, your credibility goes down the tube and the abuse will continue. In fact, it won’t just continue – it’ll probably escalate. What’s worse, you run the risk of alienating your good customers causing them to take their business some place else.
So, how can you avoid making this mistake?
The secret is found in the mental preparation you do before the collections call. This is especially true if you’re working on a particularly difficult case. Take the time to rehearse your responses ahead of time so you’re prepared for whatever comes your way. The more prepared you are, the less likely you’ll be derailed into making statements out of frustration.
We teach people how to treat us. Protect your credibility by teaching your customers that you’re a person of your word.