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Jan 13

Is it Possible to Improve Customer Payments?

Just because you set up payment terms doesn’t necessarily mean your customer will abide by them. Many customers adopt their own payment schedule in spite of the terms they agreed to. There are lots of reasons that can happen, and in the end, if your customer pays you late, but is consistent about it, it’s …

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Jan 06

Taking Paper Checks? Back ‘Em Up!

Many businesses face the fact that their goods are not recoverable in the event of non-payment. So when they get an NSF check, it’s a near catastrophe. The goods are gone, the money is a no-show… [Insert painful stress headache here.] Check services can offer assistance when things go south. But they can also be …

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Dec 30

Practical Advice is the BEST Advice

We at C2C Resources love practical advice. Any idea or plan that’s too complicated or unreasonable or just too hard to do isn’t much good to anyone. When we work with our customers, we work to keep our action steps practical, reasonable, and easily implemented. Keeping things simple was the motivation behind our web-based software …

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Dec 23

The Importance of Vocabulary

We were impressed by a recent article found on CreditToday.com written in reference to another article by Seth Godin, titled Does Vocabulary Matter? What we know to be true in the business of commercial debt collections is that how we communicate (tone, choice of word, timing) all come together for success or failure. The words …

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Dec 17

Hiring Credit Staff: Creating a Stellar Team

It’s tempting to hire quickly to fill a position, especially if you’re feeling desperate. But the end result of a bad hire can be significant and costly. How do you avoid hiring mistakes? 1. Go beyond the resume and interview The hiring decision should not be based solely on presentation. To hire well, you must …

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