Negotiating is not a brute force task; it is one that requires patience, knowledge, and understanding. This is even more important when it comes to collections. Here are some helpful hints to remember during your next negotiation. Listen to what your customer has to say It is easy to get so caught up in our …

As your business grows, so will your collection department. This is not necessarily a bad sign, but does pose some new logistical challenges. It will become increasingly hard to spend large amounts of valuable time on every customer and success becomes more and more important to your bottom line. Here are four things to consider …

Here are four things to consider when dealing with customers who love to give you excuses (the check is in the mail, my customers are not paying me, I didn’t receive the invoice, late dispute, etc.). Listen Before anything, you should always listen. Are they making an excuse or genuinely telling the truth? Specifics, previous …

We recently wrote an article about the statue of limitations on debt. We showed how it varied by both state and type of contract. This is not the only time sensitive matter in the collection process though, even once you secure a judgement you only have a set number of years to act on it …

Customer service is key to maintaining a thriving business. Sometimes we get so caught up trying to figure out how to sell to new customers that we forget keeping our old ones is just as important. In many cases, the most sustainable growth can actually come from increasing the amount your current customers order. Here …