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Jun 08

When To Reject A Purchase Order

Rejecting an order is hard to do. There’s the voice in the back of your head warning that you may lose the customer altogether. Depending on your industry, there’s a risk with every order you fill. You know those risks like the back of your hand. However, it’s not like you have zero control. You …

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May 25

Spot a Scam: Heads Up to Credit Managers

Seems there’s no end to the many ways in which scammers will attempt to steal merchandise. And it’s often the Credit Manager who is in the position to put a stop to it. Knowing the typical scammers tricks will help you spot them early, before the merchandise is out the door. Usually, a simple phone …

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May 11

Customer Visits Can Totally Change Payment Practices

It may seem that adding a travel budget for your Credit Manager is nothing more than an added expense. But done right, visits to major customers could change the entire ballgame. Each visit will benefit from a plan. Compile pertinent information in advance of the visit like payment history, credit limit, and a list of …

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Apr 20

Business Credit Card: What To Look For

We ran across this article from Business.com titled, Power of Plastic: What to Look for in a Business Credit Card. We liked the article for a number of reasons. It addresses the basics including specific features to look for to meet your business needs. For instance, if you need a card that will be utilized …

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Apr 06

8 Collection Staff Training Tips

To create the culture you wish to create takes time. It takes hiring the right persons and then training them to move in the direction you envision for your business. There are no corners you can cut. Your collection staff must be trained to view their role as customer service providers. Anyone who brings to …

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