When is it Appropriate to Collect a Debt in Person?

4 Feb
business meeting

While we always encourage in-house debt collection tactics through collection calling or letter campaigns, we often get approached as to whether businesses should conduct in-person debt collection campaigns. In-person debt collection is rarely done because typically businesses are dealing with … Read More »

Follow-Up Training: Be Intentional When Training Your Staff

30 Oct

Poor follow-up tops the list of customer complaints Poor follow-up is a serious threat to any business relationship. With the advent of social media, the words, “Word-of-mouth” have taken on a whole new meaning as unhappy customers take to the … Read More »