How to follow up with finesse Getting paid shouldn’t be a hassle. Unfortunately, sometimes it is. Bar-none, making a debt collection phone-call tops the list as the least appealing job when running a business. But once you’ve made the call, … Read More »
We’ve all heard the numbers and statistics stating the majority of small businesses fail within the first few years. There are a multitude of reasons behind these entrepreneurs failing, but one of the most important factors can be cash flow. … Read More »
While we always encourage in-house debt collection tactics through collection calling or letter campaigns, we often get approached as to whether businesses should conduct in-person debt collection campaigns. In-person debt collection is rarely done because typically businesses are dealing with … Read More »
It’s not uncommon in business for some customers to adopt their own payment schedule in spite of the credit terms they agree to. They may start out paying you on time, but then over time, fall into a late paying … Read More »
Poor follow-up tops the list of customer complaints Poor follow-up is a serious threat to any business relationship. With the advent of social media, the words, “Word-of-mouth” have taken on a whole new meaning as unhappy customers take to the … Read More »