Are you worried customer support services you offer your customers? Are you concerned that some issues are falling through the cracks? Then it’s definitely time to step up your game in your Customer Service department!
Tablets are predicted to outsell laptops this year, and if you’re among those who use tablets or mobile devices for your sales staff, you’ll want the best, coolest and most robust customer service apps available.
Check out these 5 apps that might be right for your brand:
If you use Facebook for your brand, this one is worth checking out. With Parature, you can monitor, listen, and promptly engage with customers, 24/7.
Automated wall post monitoring tracks your chosen keywords and then defines the best course of action for that post. From the information gathered in the monitoring process, Parature will then route the post to the person best suited to respond based on the keywords. Parature makes it possible to add a support center right on the Facebook page with a live chat option, too.
Pricing is based on need. They offer a complimentary customized quote.
If connecting in ‘real time’ is important to your business, take a look at Loop. With this app, you can capture insights and address customer requests on their terms to resolve any issue on the spot. Loop offers apps for Hotel Guests, Hotel Events, Restaurants, Retail, and Employees. It’s one way to improve online ratings, avoid negative reviews, garner positive online reviews, save any at risk customers, and bring customer satisfaction levels up overall.
Pricing varies based on need.
This app is a help desk that can be used on-the-go. It offers live chat, a self-service help desk, a ticketing system, Who’s On monitoring, multiple brand support, a ticketing system, and more. It’s designed for mobility so that whether you’re in the office or on a sales call, you have access to the tools you need to manage any situation. They offer a 30-day free trial.
With this app, customers can share problems, ask questions, and become a community of knowledge, while at the same time, receive customer support to resolve issues. As an online forum, your customer becomes a part of the solution. You can choose if your community is public or private, and because you are the host, you have control. CRM tools are provided to track customer records, manage and route customer issues, conduct private conversations and generate service reports.
For the Pro version, pricing is $1,200 per month.
Ok, this isn’t really an app. It’s a way to get a custom app built if your business needs an app all its own, for the specific needs of your brand. Blue Label builds apps for IOS, Android and Windows claiming, “If it fits in your palm, we probably have an app for it.” They offer rapid prototyping services and on demand engineering.
How about you? What would you recommend?