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Category Archive: Welcome

Aug 24

Huge Order or Huge Danger?

Every now and then you may have the opportunity to make a huge sale. This may be from an established customer who is trying to take their business to the next level or from a new customer who decided to switch to your company. Either way this is great news, but taking a step back …

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Permanent link to this article: http://c2cresourcesblog.com/huge-order-huge-danger

Aug 14

The Art of Negotiation

Illustration question mark, C2C Resources Commercial Debt Collection

Negotiating is not a brute force task; it is one that requires patience, knowledge, and understanding. This is even more important when it comes to collections. Here are some helpful hints to remember during your next negotiation. Listen to what your customer has to say It is easy to get so caught up in our …

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Permanent link to this article: http://c2cresourcesblog.com/the-art-of-negotiation

Jul 31

How to Build an In House Collection System

As your business grows, so will your collection department. This is not necessarily a bad sign, but does pose some new logistical challenges. It will become increasingly hard to spend large amounts of valuable time on every customer and success becomes more and more important to your bottom line. Here are four things to consider …

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Permanent link to this article: http://c2cresourcesblog.com/build-house-collection-system

Jul 24

How to Handle Customer Excuses

Here are four things to consider when dealing with customers who love to give you excuses (the check is in the mail, my customers are not paying me, I didn’t receive the invoice, late dispute, etc.). Listen Before anything, you should always listen. Are they making an excuse or genuinely telling the truth? Specifics, previous …

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Permanent link to this article: http://c2cresourcesblog.com/handle-customer-excuses

Jul 19

Judgements Do Not Last Forever

We recently wrote an article about the statue of limitations on debt. We showed how it varied by both state and type of contract. This is not the only time sensitive matter in the collection process though, even once you secure a judgement you only have a set number of years to act on it …

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Permanent link to this article: http://c2cresourcesblog.com/judgements-do-not-last-forever

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