Calling a past-due customer is never fun and can take even the most skilled caller out of their comfort zone. Making in-house collection calls often are placed last on the “to-do list”. Most businesses fear they will lose a customer … Read More »
Speaking with the decision maker in a company can be a challenge It’s a waste of time and energy to make a collection call to the wrong person within a company. And depending on the size of the company you’re … Read More »
What does it mean when a customer is on a payment plan? It means payment deadlines were missed and invoice terms were violated. Bottom line: Trust was broken. By the time you get to the point that you’ve agreed to … Read More »
Proper interpretation and response to your customer’s actions will help you succeed in your debt collection efforts. Anticipating your client’s actions is one great way to stay a step ahead of your delinquent accounts. With a little forward thinking, you … Read More »