Handling a sob story – What to do when life trumps policy There are 2 kinds of sob-story customers: The first is the chronic boo-hooer who comes to you time and again about why she can’t stick with your payment … Read More »
In the world of debt collections, there is a harsh reality we face: Not every debt is collectible. Fact is, there are those accounts that are simply not worth the time it will take and the money it will cost … Read More »
Many credit application agreements include terms that add finance charges in the event that a customer is delinquent. Collection charges may also be applied if the account is placed for collection. Sometimes when a client is placing an account for … Read More »
Proper interpretation and response to your customer’s actions will help you succeed in your debt collection efforts. Anticipating your client’s actions is one great way to stay a step ahead of your delinquent accounts. With a little forward thinking, you … Read More »
It can be tempting to choose a collection agency that offers the lowest rate but collection services are not a commodity. One agency may take on a case at a rate of 15% while another may quote a rate of … Read More »