The Ripple Effect: Improving Cash Flow

11 Jun

Maintaining a business is a challenge, especially in the current economic times. Bad debt, from customers not paying their invoices, creates a ripple effect throughout the business’ suppliers and their suppliers. Often, members of the account receivable department within companies … Read More »

Follow-Up Training: Be Intentional When Training Your Staff

30 Oct

Poor follow-up tops the list of customer complaints Poor follow-up is a serious threat to any business relationship. With the advent of social media, the words, “Word-of-mouth” have taken on a whole new meaning as unhappy customers take to the … Read More »