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Aug 10

Enforcing Payment Plans

What does it mean when a customer is on a payment plan? It means payment deadlines were missed and invoice terms were violated. Bottom line: Trust was broken. By the time you get to the point that you’ve agreed to a payment plan, you’ve already been back and forth with your customer about the past …

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Permanent link to this article: http://c2cresourcesblog.com/enforcing-payment-plans

Aug 02

Build Trust With Accurate Records

invoice

Build trust with your customers through accurate invoices There are many factors that help to build trust over time with your customers. While a major player, a great product, delivered on time in the condition promised, isn’t the only factor. Accuracy in billing plays a significant role. Everyone watches the bottom line, just like you …

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Permanent link to this article: http://c2cresourcesblog.com/build-trust-with-accurate-records

Jul 27

Inside Arm Adds Insight

Check out this interesting article by Inside Arm, “The One Simple Secret to Better PR for Collection Agencies“.

Permanent link to this article: http://c2cresourcesblog.com/inside-arm-adds-insight

Jul 19

Find the Right Person on Your Team to Make Collection Calls

As a business owner, you know the importance of putting the right person in the right position in your company. When it comes to making debt collection calls, it’s certainly not a role that just anybody can successfully fill. For many business owners, cross training employees is a fact of life, especially for start-ups, where …

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Permanent link to this article: http://c2cresourcesblog.com/find-the-right-person-on-your-team-to-make-collection-calls

Jul 12

Say NO To Making Idle Threats

Feelings of frustration or flat-out anger during a collection call are not uncommon. Not being paid the money you’re owed has that effect on a businessperson. However, if you let that frustration get the better of you, you’re more likely to fall into the trap of making idle threats. And idle threats do more harm …

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Permanent link to this article: http://c2cresourcesblog.com/say-no-to-making-idle-threats

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