Commercial Credit Collection Tips: Matching Your Customer’s Actions

28 Dec

Proper interpretation and response to your customer’s actions will help you succeed in your debt collection efforts.

Anticipating your client’s actions is one great way to stay a step ahead of your delinquent accounts. With a little forward thinking, you can be ready with a solution to just about anything that comes your way.

Our Collection Specialists at C2C have an average of 18 years in the collections industry. Over time they’ve learned what certain actions mean and what responses work best to solve a debt. Here’s an example:

CUSTOMER ACTION: Payment is past due, breaks a promise to pay, makes a partial payment or doesn’t return phone calls or ignores demand letters.

WHAT IT MEANS: Your customer may be headed for trouble OR is just trying to see how far he can stretch your policies.

C2C SOLUTION: Follow up quickly to identify the REAL problem.  Utilize Profit Maximizer to effectively manage your in-house recovery. Request a 10-day demand service.

Behind every action of your delinquent customer, there’s a story or meaning. If you can find out what’s actually driving the action, you’ll be better able to come to a reasonable and workable solution.

Our Action Matching tips can help you break the code for more successful in-house collections!

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