We were impressed by a recent article found on CreditToday.com written in reference to another article by Seth Godin, titled Does Vocabulary Matter?
What we know to be true in the business of commercial debt collections is that how we communicate (tone, choice of word, timing) all come together for success or failure. The words we choose in this industry matters as much as it does in any attempt to communicate.
We like the challenge of this article the most. Read it and take the vocabulary challenge yourself: Does Vocabulary Matter?