Our Collections Timeline will help you maneuver through the process of when to send a simple, friendly reminder letter and when it’s time to be more forceful.
To help you craft your initial reminder letter, consider the following example letter as a guide:
Dear [Customer name],
Thank you for your recent business. We look forward to a continued business relationship.
I just wanted to send you a quick reminder regarding invoice number [000000] for [$0,000.00] which is now past due. If payment has not already been sent, please send your payment today in order to keep your account current.
Should you have any questions or problems regarding this invoice, please give me a call.
Thank you for your attention to this matter.
Sincerely,
[your name]
Notice that the tone is friendly but professional. The matter is serious and you don’t want that fact to get lost. At the same time, this approach serves as a ‘reminder’ under the assumption that the payment has simply gotten lost in the shuffle.
Taking a friendly reminder stance when making your first contact about a past due bill is a great way initiate action while promoting good will with your valued customer.
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